Experience the Ordinary
Returns & Exchanges:
Please inspect your order upon receipt. We ask that you notify us of any issues within 14 days after arrival of your order. Returns must be accompanied by a Return Authorization (RA) number. Please contact us if you would like to return an item or need to exchange one. You can include your packing slip or print a copy of your order.
Returns and Exchanges are sent to:
House Of Fome
821 Kaiser Rd nw 5D
Olympia, WA 98502
The customer will pay shipping for any product returned. In the case of an exchange, the customer will also pay shipping for the new product. Clearance items are final and not returnable in most instances.
When returning items to us, please use a courier service with tracking to ensure arrival. The customer is responsible for the returned product until it is delivered to us.
Once we receive a returnable item, refunds will be processed using the original method of payment.
Thank you, and happy surfing.
Shipping & Delivery:
DUE TO COVID 19 THERE CAN BE A DISRUPTION ON DELIVERY TIME. On orders over $75, we offer free shipping via USPS to the contiguous 48 states. Free shipping does not apply to oversized items such as surfboards and board bags. It is at our discretion which shipping method we will use to send to your address. In some cases we may use FedEx or UPS to fulfill free shipping orders. Orders below $75 are charged via carrier supplied rates from Fed Ex, USPS, and UPS for shipping to the contiguous 48 states.
Surfboards are shipped via FedEx and a rate is returned for shipping costs. If a rate does not appear in your cart please contact us.
Orders not qualifying for free shipping will be sent via USPS, FedEx, or UPS, at our discretion.
Shipping rates are determined in your online shopping cart. Please contact us with any questions or requests.
DUE TO COVID 19 THERE CAN BE A DISRUPTION ON DELIVERY TIME. Place your order before noon Pacific time, Monday through Friday, and we'll ship it with in 48 business hours.
Certain situations might delay your package's departure, like billing and address discrepancies. Please check to see your payment and shipping info is correct. In case of a problem on our end, we will contact you asap by e-mail and telephone.
Overnight and 2-day shipping are available, at customer's expense. Keep in mind that USPS only guarantees Express and because of our location it wont leave until the following morning you place your order. It is best to contact us first to determine if it will arrive on time and if our post office can get the package before the trucks leave.
Overnight shipping orders must be placed only on Monday through Thursday by noon Pacific time - the post office is closed on weekends here.
USPS Shipping Disclaimer:
Please be aware that House Of Fome will not be able to refund, reimburse, or resend packages that are lost or damaged by the United States Postal Service (USPS) or any other carriers. The customer assumes full responsibility once the package is with the carrier.
Privacy & Security:
House Of Fome uses industry-standard practices to ensure the confidentiality of your information. We use Secure SSL to encrypt credit card and personal info. Any information obtained from the customer will remain on a secure database. We do not store credit card numbers.
No one other than House Of Fome will have access to your information. Under no circumstances will we sell, publish, or disclose your info—Never—to any third party.
Do you ship to my country?:
Foreign countries we will sell/ship to: (Contact us if youre not listed here and would like to order something - we may consider opening to other cold water destinations depending on the region and if shipping can be accomodated.)
The customer shall pay all required duties and taxes. These additional costs are not included in the total paid to House Of Fome.